L'accueil dans le champ sanitaire et social, au Brésil et en France, est un analyseur de la souffrance au travail qui permet de comprendre les contradictions des institutions, à partir des références de l'analyse institutionnelle. Cette pratique est souvent réduite à ses aspects géographique, économique, socioculturel, fonctionnel. Mais le quotidien des services sous-entend pourtant une réorientation individualisée des actions, une pratique de responsabilité de l'équipe avec la promotion de l'intégration des connaissances et des pratiques. Au-delà de la souffrance produite par la difficulté d'accueillir physiquement du public, cette fonction qui place le salarié au front de la relation sociale montre une autre forme de souffrance inhérente à la place occupée par le travailleur lui-même face à un service de plus en plus standardisé.
Objetivo: Analisar as situações de conflito na equipe de atenção básica como possível catalisadoras de relações democráticas no trabalho, favorecendo a atuação em equipe. Método: Estudo qualitativo com equipe de saúde da família de um município do interior paulista. Os dados coletados incluíram observação sistemática e entrevista com trabalhadores que foram organizados e analisados a partir da confrontação com o referencial teórico do processo de trabalho em saúde. Utilizou-se da análise de conteúdo temática. Resultados: Participaram 16 trabalhadores. Os dados estão organizados em duas categorias temáticas: A recepção da unidade como local onde os conflitos ficam mais explícitos e O conflito como abertura para construção de relações democráticas no trabalho de equipe. Conclusão: O recebimento dos usuários na recepção e quem vai ou não trabalhar nesse espaço revelam valores e concepções diferentes sobre o cuidado de cada profissional, situação que gera conflito. No entanto, ideias antagônicas situadas no conflito são fecundas por serem capazes de se complementarem e propiciarem um salto qualitativo nas relações da equipe, com tendência a influenciar a diminuição das vulnerabilidades das relações entre os sujeitos. Essa é uma necessidade premente e atual na discussão envolvendo a reorganização das práticas em saúde. ; Objetivo: Analizar las situaciones de conflicto en el equipo de atención básica como posible catalizadoras de relaciones democráticas en el trabajo, favoreciendo la actuación en equipo. Método: Estudio cualitativo con equipo de salud de la familia de un municipio del interior del Estado de São Paulo. Los datos recogidos incluyeron observación sistemática y entrevista con trabajadores que fueron organizados y analizados mediante la confrontación con el marco de referencia teórico del proceso laboral en salud. Se utilizó el análisis de contenido temático. Resultados: Participaron 16 trabajadores. Los datos están organizados en dos categorías temáticas: La recepción de la unidad como sitio donde los conflictos resultan explícitos y El conflicto como apertura para construcción de relaciones democráticas en el trabajo de equipo. Conclusión: El recibimiento a los usuarios en la recepción y quienes van o no van a trabajar en dicho espacio revelan valores y concepciones diferentes sobre el cuidado de cada profesional, situación que genera conflicto. Sin embargo, ideas antagónicas ubicadas en el conflicto son fecundas por ser capaces de completarse y facilitar un salto cualitativo en las relaciones del equipo, con tendencia a influenciar la disminución de las vulnerabilidades de las relaciones entre los sujetos. Esa es una necesidad apremiante y actual en la discusión involucrando la reorganización de las prácticas sanitarias. ; Objective: To analyze conflict situations in the basic care team as possible catalysts of democratic relations at work, favoring team performance. Method: A qualitative study with a family health team from a municipality in the interior of São Paulo State. The data collected included systematic observation and interviews with workers who were organized and analyzed from the confrontation with the theoretical reference of the health work process. Thematic content analysis was used. Results: 16 workers participated. The data are organized into two thematic categories: the reception of unity as a place where conflicts become more explicit, and the conflict as an opening for building democratic relationships in teamwork. Conclusion: Receiving users at the reception and who will or will not work in this space reveals different values and conceptions about the care each professional provides, and constitutes a situation that generates conflict. However, opposing ideas in the conflict are fruitful because they are able to complement each other and provide a qualitative leap in team relations, with a tendency to influence a reduction in the vulnerabilities of the relations between the subjects. This is a pressing and current need in the discussion involving the reorganization of health practices.
ABSTRACT Objective: To analyze conflict situations in the basic care team as possible catalysts of democratic relations at work, favoring team performance. Method: A qualitative study with a family health team from a municipality in the interior of São Paulo State. The data collected included systematic observation and interviews with workers who were organized and analyzed from the confrontation with the theoretical reference of the health work process. Thematic content analysis was used. Results: 16 workers participated. The data are organized into two thematic categories: the reception of unity as a place where conflicts become more explicit, and the conflict as an opening for building democratic relationships in teamwork. Conclusion: Receiving users at the reception and who will or will not work in this space reveals different values and conceptions about the care each professional provides, and constitutes a situation that generates conflict. However, opposing ideas in the conflict are fruitful because they are able to complement each other and provide a qualitative leap in team relations, with a tendency to influence a reduction in the vulnerabilities of the relations between the subjects. This is a pressing and current need in the discussion involving the reorganization of health practices.
<p>O presente trabalho tem por objetivo relatar a experiência de bolsistas no desenvolvimento de atividades relacionadas ao projeto de cultura e extensão Hanseníase e Tuberculose na Atenção Primária: organização de dados e busca ativa em uma unidade básica de saúde no período de 2010 a 2014. Estudo qualitativo, descritivo que tem por material empírico a reflexão dos bolsistas. Como potencialidades aponta-se a sensibilização da equipe da Unidade Básica de Saúde (UBS), em especial, dos agentes comunitários de saúde com relação ao tema da hanseníase e tuberculose; aumento da busca ativa de casos; realização de atividades em sala de espera; articulação do nível distrital e a equipe da UBS com relação à responsabilização pelos casos; vivência dos estudantes da graduação em visitas domiciliares, atendimento individual e atividades educativas às famílias com hanseníase e tuberculose. A partir da vivência houve a fundação da Liga de Hanseníase e articulação ao Movimento de Reintegração das Pessoas Atingidas pela Hanseníase. Como limites da experiência considera-se a não realização das atividades desenvolvidas pelos bolsistas pela equipe da UBS e a participação de estudantes de outros cursos da área de saúde. O projeto promoveu aprendizados na organização de atividades coletivas, liderança e a produção de pesquisas.</p>
ABSTRACT Objective: To discuss and reflect on collective health nursing practices, presenting the work-related experience of nurses. Method: This was a reflection paper based on the labor process theory. Results: Studies conducted in research groups, discussions at scientific events, and professional experiences point to the importance of recognizing the intentionality of health work. Furthermore, it is essential t understand the health-illness-care process adopted and advocated by health professionals, and the role of social determinants and the entire historical, political, economic and social context of professional training, healthcare service organization and society. Conclusion: Collective health nursing practices play an important role in the health care provided to the population. Nurses are reference professionals in health care in all stages of life; however, further reflection is required on professional training, politicization, and the concepts of health and illness that guide professional practices.
Objective: surveying and to characterizing the incidence of HIV vertical transmission, from 2004 to 2013, among pregnant women accompanied by a referral service in STD, HIV/AIDS and Viral Hepatitis in the countryside of Minas Gerais. Method: it is a quantitative descriptive study. Data were obtained from the medical records of women infected by HIV registered in the unit. For analysis, there was used the simple descriptive statistics. It was approved by the Research Ethics Committee of the Higher Education Foundation of Passos (FESP), with CAAE: 28399314.8.0000.5112. Results: of the 33 pregnancies treated at the service, 60,6% (20) knew the diagnosis before pregnancy and 39,4% (13) of them obtained it during the prenatal period. In the first group there was no vertical transmission, while in the second group, there was one case, 8%. Conclusion: it is recommended that pregnant women do the test still in the first three months of pregnancy, because late diagnosis makes difficult doing prophylaxis.
Objective: characterizing the epidemiological profile of patients with hepatitis C registered in a Regional Reference Center for Viral Hepatitis in the countryside of the State of Minas Gerais. Method: a descriptive, documental study, with quantitative analysis. The study was approved by the Research Ethics Committee, Opinion No 560 257. There were analyzed 128 reporting forms for viral hepatitis from 2007 to July 2014. Results: 66% of patients are male aged between 50-59 years old. 24,21% have completed elementary school and 21,09% university degree. Exposures to the virus reported by patients happened on dental treatment (92.9%) and on the use of injectable drugs (67,9%). Genotype 1 virus was predominant followed by genotype 3. Conclusion: most of the results found by the study is consistent with that described in the literature. It is believed to be important more researches regarding this area.
Abstract OBJECTIVE Analyzing the relationships among professionals and between professionals with managers and users based on the user embracement analyzer. METHOD A qualitative study incorporating the theoretical-methodological reference of institutional analysis. The data were produced through focus groups and organized from transcription, transposition and reconstitution. Seventeen (17) focus group sessions were conducted involving six municipalities and health professionals from various backgrounds. RESULTS 137 professionals participated in this study. User embracement has been carried out with the aim to organize spontaneous demand. Doctors have not been directly involved, although they have the final say. Intermediate nursing deals with the users and nurses perform important negotiation work among the network sectors. The receptionists and the community agents develop the first approach to the users, forwarding them to nursing to negotiate the service. Managers hope to avoid complaints by attending everyone. Users take advantage of party politics and of the media for services when there is no access. CONCLUSION User embracement is an analyzer, since it produces visibility and readability of the relations being produced in health services, and when analyzed can lead to denaturalizing these actions.